Order and delivery information
Items bought between 15th of November and 23rd of December can be returned until 31st of January 2024.
Below you can find the details of Christmas shipping times.
We are currently shipping orders to all EU-countries.
Shipping prices and details
Denmark
Shipping prices and last order dates before Christmas
Always free shipping to Moss Copenhagen Stores in Denmark.
Use our Click and Collect service at checkout.*
*Please note, if you do not pick up your package you will be charged a return fee on 45 DKK.
GLS PICK-UP / PARCEL SHOP
| Last Order Date | Price | Free Shipping |
| 19th of December | 49 DKK | 400 DKK |
GLS HOME DELIVERY
| Last Order Date | Price | Free Shipping |
| 19th of December | 69 DKK | 600 DKK |
Europe
Shipping prices and last order dates before Christmas
| Country | Last Order Date | Price | Free Shipping |
| Austria | 14th of December | 10 EUR | 60 EUR |
| Belgium | 14th of December | 10 EUR | 60 EUR |
| Finland | 14th of December | 20 EUR | 60 EUR |
| France | 14th of December | 17 EUR | 60 EUR |
| Germany | 14th of December | 10 EUR | 60 EUR |
| Ireland | 14th of December | 20 EUR | 80 EUR |
| Italy | 14th of December | 17 EUR | 60 EUR |
| Luxembourg | 14th of December | 15 EUR | 60 EUR |
| Netherlands | 14th of December | 10 EUR | 60 EUR |
| Spain | 14th of December | 20 EUR | 60 EUR |
| Sweden | 14th of December | 100 SEK | 600 SEK |
| Rest of EU | 9th of December | 20 EUR | 80 EUR |
Payment methods
You can choose between various payment methods: Debit or Credit Card Visa, Visa Electron, Visa/Dankort or MasterCard.
Payments with debit cards will be charged in real time.
Mobilepay
If you are a Danish customer, you have the option to pay with MobilePay.
Please have your phone ready to accept the payment.
Currencies
The prices on www.mosscopenhagen.com are quoted in DKK, SEK, NOK or EUR, depending of your choice of shipping destination.
Order confirmation
When you have completed the order, you will receive an order confirmation.
The order confirmation contains all relevant information about your purchase. Please check that everything is as expected.
Please keep the order confirmation, as it is your proof of the order and your invoice.
Your order has been shipped
Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.
We will send you a mail with a tracking number once your order is shipped from our warehouse.
Cancellations
When you click “Complete payment" and the receipt appears on your screen, you are no longer able to cancel your order.
It is immediately sent to our warehouse who will start processing your order.
You will need to return the garments once it is delivered or deny the delivery.
Please note – it is not possible to reply to the email with your order confirmation.
Instead please contact our customer service:
Contact us