Important notice
Please read these Terms and Conditions carefully before ordering from mschcopenhagen.com or mschcopenhagen.dk
When ordering at our webshop, you automatically accept our Terms and Conditions. This may be updated from time to time and we therefore ask you to accept the Terms and Conditions every time you shop with us.
Privacy policy
Data security and confidentiality are a high priority for us. Below you will find further information regarding our personal data policy, and the clear guidelines we have relating to processing of data. There is also information explaining how we use the personal information that you have provided / submitted when visiting our website or using the various services on our website.
Click here to view our PRIVACY POLICY
General information
www.mschcopenhagen.com , www.mschcopenhagen.dk are owned and operated by MSCH COPENHAGEN A/S
Company Details
All orders (except Norway)
MSCH COPENHAGEN A/S
Artvej 1
7100 Vejle
Denmark
VAT No. 37424366
All orders for Norway
MSCH Norge AS
C/O Avanse Regnskap
Grev Wedels Plass
50151 Oslo
Norge
Organisasjonsnr. 918574611
RIGHT OF WITHDRAWAL
If you are a consumer, you can withdraw from your purchase without providing any reason within 30 days after delivery.
The withdrawal period expires 30 days after the day on which you or a person designated by you (not the carrier) acquire physical possession of the items. In case of an order consisting of multiple items delivered separately (i.e. separate deliveries), the withdrawal period shall expire 30 days after the day on which you or a person designated by you (not the carrier) acquire physical possession of the last item.
In order to exercise your right of withdrawal, you must fill out the return form and include it in the parcel. You have complied with the withdrawal deadline if you send the parcel with the items and the form before the withdrawal period of 30 days has expired. Read more about returns below or on our Return & Exchange page.
Effects of Withdrawal
If you exercise your right of withdrawal, we will refund your payment once we have received and handled your return at our warehouse. Normally, returned parcels are being handled within a couple of days after they are received at our warehouse, however, it can take a couple of weeks during particularly busy periods. When using our return service with GLS, a return fee will be deducted from the refunded amount, after it has been handled at our warehouse. Please note that if you have selected a different delivery method than our standard delivery service, we will only return the part of the delivery costs that represents our standard delivery fee.
We will refund your payment using the same payment method as used for your purchase unless you have explicitly accepted another form of this (e.g. a credit voucher). We withhold your refund until we have received and handled the items at our warehouse.
Returns made in our MSCH COPENHAGEN stores are free. When returning with our GLS return service in the countries specified in our returns section, a return fee will be charged and deducted from the refund when the return is processed at our warehouse: In other countries, you need to pay the delivery costs for the return yourself. You are responsible for the parcel until it reaches our warehouse. Therefore, MSCH COPENAHGEN will not offer compensation if the parcel is damaged or lost. We recommend sending the parcel with tracking and delivery with distribution directly to our warehouse.
If you are a consumer, you can withdraw from your purchase without providing any reason within 30 days after delivery.
The withdrawal period expires 30 days after the day on which you or a person designated by you (not the carrier) acquire physical possession of the items. In case of an order consisting of multiple items delivered separately (i.e. separate deliveries), the withdrawal period shall expire 30 days after the day on which you or a person designated by you (not the carrier) acquire physical possession of the last item.
In order to exercise your right of withdrawal, you must fill out the return form and include it in the parcel. You have complied with the withdrawal deadline if you send the parcel with the items and the form before the withdrawal period of 30 days has expired. Read more about returns below or on our Return & Exchange page.
Effects of Withdrawal
If you exercise your right of withdrawal, we will refund your payment once we have received and handled your return at our warehouse. Normally, returned parcels are being handled within a couple of days after they are received at our warehouse, however, it can take a couple of weeks during particularly busy periods. When using our return service with GLS, a return fee will be deducted from the refunded amount, after it has been handled at our warehouse. Please note that if you have selected a different delivery method than our standard delivery service, we will only return the part of the delivery costs that represents our standard delivery fee.
We will refund your payment using the same payment method as used for your purchase unless you have explicitly accepted another form of this (e.g. a credit voucher). We withhold your refund until we have received and handled the items at our warehouse.
Returns made in our MSCH COPENHAGEN stores are free. When returning with our GLS return service in the countries specified in our returns section, a return fee will be charged and deducted from the refund when the return is processed at our warehouse: In other countries, you need to pay the delivery costs for the return yourself. You are responsible for the parcel until it reaches our warehouse. Therefore, MSCH COPENAHGEN will not offer compensation if the parcel is damaged or lost. We recommend sending the parcel with tracking and delivery with distribution directly to our warehouse.
PAYMENTS
You can choose between various payment methods: Debit or Credit Card Visa, Visa Electron, Visa/Dankort or MasterCard.
Payments with debit cards will be charged in real time.
The prices on www.mschcopenhagen.com are quoted in DKK, SEK, NOK or EUR, depending of your choice of shipping destination.
DELIVERIES
Our international deliveries are sent with GLS.
Delivery time varies from country to country. You can see more details in our FAQ about orders and delivery
RETURNS
You have 30 days from receiving the package to return your item and request a refund. In Denmark you have the option to return, or exchange your purchase in all our MSCH COPENHAGEN stores. If using our prepaid labels, a return fee will be deducted from the total refunded amount. Prepaid return labels are only available in the following countries:
Denmark, Sweden, Austria, Belgium and Poland.
In the rest of Europe, you are responsible for purchasing a return label.
We as a company are not able to collect packages from parcel shops, therefore must all packages be shipped directly to our warehouse address stated below.
It can take up to 14 days for the package to arrive to our warehouse. Once we have received it, we will process your return, and refund the amount by the same payment method you used at purchase. The refund takes 2 to 4 business days.
All items must be returned in the same condition in which you received them. We will inspect the condition of the items before proceeding to refund. The shipment cost will not be refunded in case of partial returns, only when returning the whole order.
Return Address:
MSCH COPENHAGEN
Artvej 1
7100 Vejle
COMPLAINTS
If there is a problem with your items, or if the items are defective, please contact webshop@mschcopenhagen.com. Any errors or defects in the items received must be claimed directly to MSCH COPENHAGEN within a reasonable time after such errors or defects were or should have been ascertained.
There is a deadline of 2 years for complaints, and as a consumer you must therefore submit a complaint within 2 years of delivery of the order, i.e. the time when the consumer has obtained possession of the items. If you do not comply with this deadline, your right to complain will expire, unless we have provided an extended guarantee for the item.
If you are dissatisfied with our handling of your problem with an item, you can submit a complaint to Center for Klageløsning (the Danish Dispute Resolution Institute), Nævnenes Hus, Toldboden 2, DK-8800 Viborg. If you want to submit a complaint to Center for Klageløsning, you must first send your complaint to us. It may be a good idea to send us a written complaint so that you can document that you have complained if Center for Klageløsning asks for documentation. To make a complaint the items that you wish to complain about must have a value of minimum 1.110 DKK (app. 150 Euro) and maximum 100.000 DKK (app. 13.350 Euro). Complaints about clothes or shoes must have a value of minimum 720 DKK (app. 100 Euro). Amount limits may be subject to change. You must pay a fee to the Complaints Portal to have your complaint processed.
You can also use the European Commission's online complaints portal to submit a complaint. This is especially relevant if you are a consumer residing in another EU country. You can submit your complaint at the European Commission online complaints portal. When submitting a complaint, you must specify our email address webshop@mschcopenhagen.com
LIABILITY
MSCH COPENHAGEN´s liability for any and all claims, including damages, is in any circumstances, except in case of force majeure, unlawful intent or gross negligence, limited to an amount equal to the price of the item purchased by the customer relating to the dispute. The aforesaid monetary limitation applies regardless of the basis hereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages, and/or punitive damages.
COPYRIGHT AND TRADEMARKS
All content included on MSCHCOPENHAGEN.COM, such as but not limited to, design, text, graphics, trademarks, logos, images, videos, audio files, and software are the property of MSCH COPENHAGEN or their associated companies and partners. All content, trademarks, logos, etc. are protected by copyright and can only be used with permission from MSCH COPENHAGEN.
The contents of the website may only be copied for your own personal, non-commercial use. You may not copy, republish, or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from MSCH COPENHAGEN or their associated companies and partners, as the case may be.